Refunds and Returns
Last Updated: February 17, 2024
At Deepak & Anup LTD (“we”, “us”, “our”), we strive to provide a seamless shopping experience for our customers. If you are not completely satisfied with your purchase from ripplerundown.com (the “Website”), we are here to help. Please read this Refunds and Returns Policy carefully to understand our process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns
We accept returns for most products within 15 days of purchase, provided they meet the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and promotional items included with the product must be returned.
- Products marked as “Final Sale” or “Non-Returnable” are not eligible for return unless they are defective or damaged upon arrival.
- Personalized or customized products may not be eligible for return unless they are defective or damaged.
2. Initiation of Return
To initiate a return, please follow these steps:
- Contact our customer support team at info@ripplerundown.com within 30 days of receiving your order to request a return authorization.
- Provide your order number, the reason for the return, and any relevant details about the product condition.
- Our customer support team will guide you through the return process and provide instructions for returning the product.
3. Return Shipping
Customers are responsible for the cost of return shipping, unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
4. Inspection and Refund Process
Once we receive your returned product, we will inspect it to ensure that it meets our return eligibility criteria. If the product is approved for return, we will process your refund within [X] business days to the original method of payment used for the purchase.
Please note that refunds may take additional time to reflect in your account, depending on your payment provider’s processing times.
5. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at:
Email: info@ripplerundown.com
Address: Anglerock dr, Ontario, Cambridge, Canada, N1T 1L9.
Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Website. Your continued use of the Website after the effective date of the revised policy constitutes your acceptance of the changes.